fa99 believes that gambling should be a source of entertainment, not stress. We provide every player with the tools, information, and support needed to stay in control of their gaming experience at all times.
Access to fa99 — including registration, deposit, and participation in any betting or gaming activity — is restricted to players who are 18 years of age or older. This rule applies without exception to all players in Bangladesh and all other permitted jurisdictions. fa99 applies age-verification procedures at registration and reserves the right to request documentary proof of age at any time. Any account where the player cannot confirm they are at least 18 years old will be suspended immediately and all funds withheld pending investigation.
fa99 puts a comprehensive set of responsible gaming tools directly in your account settings. These tools are free to use, take effect immediately, and are designed to help every player maintain a healthy relationship with gambling.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before it activates.
Define how long your active gaming sessions can last. Once you reach your session limit, you will be automatically logged out. You can set a reminder to alert you before the limit expires, giving you a moment to reflect before continuing or stepping away.
Enable periodic on-screen notifications that display how long you have been playing and your net gaming position during the current session. Reality checks are a simple, effective way to stay aware of your activity and make conscious decisions about whether to continue.
Take a short break from gambling without fully closing your account. Cooling-off periods are available for durations of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your account remains open but all betting and gaming access is suspended. The period cannot be shortened once activated.
If you feel that gambling is causing harm, self-exclusion allows you to suspend your fa99 account for a defined period of 6 months, 1 year, 2 years, or 5 years, or permanently. During this period, all access to betting and gaming is blocked and no promotional communications will be sent to you. Self-exclusion takes effect immediately upon request.
Our responsible gaming support team is available around the clock, every day of the year, on Bangladesh Standard Time. If you have concerns about your own gambling or that of someone close to you, reach out to us at any time. Support requests are treated with complete confidentiality and responded to promptly.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of the fa99 responsible gaming tools or to speak with a support professional.
If you answered yes to two or more of these questions, we strongly encourage you to activate a cooling-off period or self-exclusion through your account settings, or to contact our support team directly at [email protected].
Responsible gaming means approaching gambling as a form of entertainment with a clear understanding of its risks and boundaries. At fa99, we define responsible gaming as playing within your means, maintaining full awareness of the time and money you spend, and never allowing gambling to interfere with your financial stability, relationships, or mental wellbeing.
Gambling is not a reliable way to generate income. Every game on the fa99 platform — from cricket betting and live casino to slot titles from Pragmatic Play, NetEnt, and Microgaming — carries an inherent house edge. Outcomes are determined by certified random number generators, meaning no strategy, pattern, or system guarantees a profit over time. fa99 encourages all players to treat any winnings as a welcome bonus rather than an expected outcome.
fa99 takes its responsibility to protect vulnerable players seriously. We actively monitor account activity for behavioural patterns associated with problem gambling, including rapidly escalating deposit amounts, sustained loss-chasing behaviour, and unusually long uninterrupted gaming sessions. Where our monitoring systems flag a concern, our player protection team may reach out proactively to check in with the player and offer access to responsible gaming tools.
We also maintain strict controls to prevent underage gambling. Our age-verification process is applied at registration for every account opened on the fa99 platform. Players in Bangladesh must confirm their date of birth during sign-up, and we reserve the right to request certified identity documents at any point. Any account confirmed as belonging to a person under 18 years of age is closed immediately and any deposited funds are returned to the original payment method — whether bKash, Nagad, Rocket, Upay, or a bank account.
A healthy approach to gambling starts before you place your first bet. fa99 recommends that every player observe the following principles:
All responsible gaming tools on fa99 are accessible directly from your account dashboard without needing to contact support. To set deposit limits, session timers, or reality check reminders, log in to your account and navigate to the Responsible Gaming section within your account settings. Changes take effect as described for each tool type.
To request a cooling-off period or self-exclusion, you can either use the account settings panel or contact our support team at [email protected]. Self-exclusion requests submitted by email are processed within one hour of receipt and confirmed by a follow-up message. During a self-exclusion period, fa99 will also take reasonable steps to ensure that no marketing communications are directed to the excluded player.
fa99 recognises that responsible gaming tools are most effective when used alongside broader support. If you feel that gambling has become a problem — for yourself or for someone you care about — please do not hesitate to seek professional assistance. Speaking with a counsellor or support professional is a sign of strength, and early intervention makes a meaningful difference in outcomes.
fa99 also encourages players experiencing financial stress related to gambling to speak openly with trusted family members or financial advisers. In Bangladesh, community support networks, local health services, and religious guidance are all valuable resources that can provide perspective and practical help alongside any tools that fa99 makes available directly on the platform.
Self-exclusion is the strongest responsible gaming tool fa99 offers. Follow these steps to activate it immediately. The process takes under five minutes and comes into effect straight away.
Visit fa99.lat and log in with your registered username and password. If you are having difficulty accessing your account, contact support directly at [email protected] and request self-exclusion by email — no login is required for email requests.
Once logged in, open your account menu and select Responsible Gaming from the settings panel. This section contains all player protection tools, including deposit limits, session timers, and the self-exclusion option.
Choose Self-Exclusion from the tool menu. Select your preferred duration: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Review the terms displayed on screen and confirm your selection.
After confirming, your account is immediately suspended for the chosen period. You will receive an email acknowledgement at your registered address. During the exclusion period, you cannot deposit, bet, or access gaming. Your account balance will be preserved and available for withdrawal at any time.
If at any point during the process you need assistance, or if you submitted a self-exclusion request and want to verify it is active, email [email protected]. Our team operates 24/7 on Bangladesh Standard Time and will confirm your exclusion status promptly.
Problem gambling can develop gradually. Recognising these warning signs early — in yourself or in someone you know — is the first step toward getting help before the situation escalates.
Regularly spending beyond your means, borrowing money to gamble, or experiencing financial hardship as a direct result of gambling activity.
Using gambling as a primary coping mechanism for stress, anxiety, loneliness, boredom, or depression rather than as a form of entertainment.
Consistently trying to recover past losses by placing larger or more frequent bets, leading to a cycle of escalating wagers and deeper financial exposure.
Gambling causing conflicts at home or at work, withdrawing from family and friends, or concealing gambling behaviour from people you are close to.
If you are concerned about your gambling behaviour, or if someone close to you is struggling, please reach out to the fa99 responsible gaming team. We respond to all responsible gaming enquiries with confidentiality and care, and we can help you activate any of our player protection tools immediately.
Email us at [email protected] with the subject line Responsible Gaming Request. Our support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6). You can also review our full player protection guidelines on the FAQ page.
When gambling stays fun, fa99 is a great place to be. Explore our cricket markets and slot games at your own pace — and remember that our support team is always a message away if you ever need assistance.
18+ only. Gambling should be entertaining. If it stops being fun, use our tools or contact support.