fa99 Privacy Policy

1. Introduction

fa99 is committed to protecting the privacy and security of all personal information entrusted to us by our players. This Policy sets out in clear terms what data we collect from you when you use the fa99 platform, the purposes for which that data is processed, the lawful basis upon which we rely, and the rights you hold in respect of your information.

This Policy applies to all personal data collected through the fa99 website, any associated mobile interface, customer support channels, and promotional communications. It should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and fa99.

We review this Policy regularly and update it when our practices change or when required by applicable law. The effective date at the top of this document reflects when the current version came into force.

2. Data Controller

For the purposes of applicable data protection law, fa99 acts as the data controller in respect of personal data collected from players accessing the platform. As data controller, fa99 determines the purposes and means by which your personal data is processed.

All questions, requests, and complaints relating to your personal data should be directed to our support team using the contact details provided in Section 15 of this Policy. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.

3. Data We Collect

fa99 collects personal data that you provide directly to us, data generated automatically through your use of the platform, and in limited circumstances data received from third parties. The categories of personal data we process include:

3.1 Identity and Contact Data

• Full legal name as provided at registration
• Date of birth (for age verification purposes)
• Email address (primary communication channel)
• Mobile telephone number (for account security and support)
• Residential address (for identity verification)
• Copies of government-issued identity documents submitted during KYC verification

3.2 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, dates, and payment channel used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Account balance history
• Bonus and promotional activity records
• Wagering history across sports betting and casino game categories

3.3 Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Session duration, pages visited, and navigation paths within the platform
• Log-in and log-out timestamps
• Error reports and diagnostic information generated during platform use

3.4 Communications Data

• Records of correspondence between you and fa99 support, including email transcripts and live chat logs
• Responses to surveys, feedback forms, or promotional participation
• Preferences recorded in your account settings, including marketing opt-in status

4. How We Collect Your Data

fa99 collects personal data through the following means:

• Direct provision: Data you enter when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Data generated automatically as you interact with the fa99 platform, collected through server logs, cookies, and similar tracking technologies as described in Section 10.
• Third-party sources: Identity verification data from KYC service providers; fraud-risk signals from payment processors; age verification responses from identity agencies. fa99 only requests data from third parties where it is necessary to verify your identity or protect the integrity of the platform.

5. How We Use Your Data

fa99 processes your personal data for the following specific purposes:

Purpose	Description
Account management	Creating and maintaining your fa99 account, authenticating your identity at log-in, and managing account settings.
Service delivery	Processing bets, settling sporting events, running casino game sessions, and applying promotions to your account.
Payment processing	Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and approved bank channels; reconciling transaction records.
Identity verification	Verifying your age, identity, and address as required by our KYC and anti-money-laundering procedures.
Fraud and security	Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
Responsible gaming	Monitoring player behaviour for indicators of problem gambling; applying self-exclusion and deposit limit requests; conducting mandatory player protection checks.
Customer support	Responding to enquiries, complaints, and dispute requests submitted through support channels.
Marketing	Sending promotional emails or messages about fa99 offers and events where you have given explicit consent to receive such communications.
Platform improvement	Analysing aggregate usage data to improve the performance, content, and usability of the fa99 platform.
Legal compliance	Meeting obligations under applicable law, including responding to lawful requests from regulatory or law-enforcement bodies.

6. Legal Basis for Processing

fa99 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the fa99 Terms & Conditions, including account creation, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable law, including anti-money-laundering requirements, age-verification obligations, and responses to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time through your account settings or by contacting support.

7. Sharing Your Personal Data

fa99 does not sell your personal data to any third party. We may share your data with the following categories of recipients strictly to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment partners, to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and age-verification agencies used to confirm your identity and comply with anti-money-laundering requirements.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other content partners, to the extent required to deliver game services and resolve technical disputes.
• IT and hosting providers: Companies that provide the infrastructure, cloud hosting, and technical systems that underpin the fa99 platform, subject to strict data processing agreements.
• Regulatory and law-enforcement bodies: Where fa99 is required to disclose information by law, court order, or regulatory instruction.
• Professional advisers: Legal, accounting, and auditing professionals engaged by fa99, subject to professional confidentiality obligations.

8. Data Retention

fa99 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The following general retention principles apply:

• Active accounts: Personal data is retained for the duration of the account relationship and for a period of at least five years following account closure, in order to meet anti-money-laundering and legal compliance requirements.
• Transaction records: Financial and wagering records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years from account closure or from the date of the last transaction, whichever is later.
• Support communications: Correspondence records are retained for three years from the date of the interaction, unless retention is required for longer to resolve an ongoing dispute.
• Marketing data: Where consent for marketing has been withdrawn and no other legal basis applies, marketing preferences and related data are deleted within 30 days of the opt-out request.

When personal data is no longer required, fa99 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

fa99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fa99 platform
• Hashed and salted storage of account passwords — plain-text passwords are never stored
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the fa99 infrastructure
• Intrusion detection and monitoring systems operating continuously across all server environments
• Data breach response procedures with defined escalation and notification timelines

Whilst fa99 takes data security seriously, no internet transmission or electronic storage system can be guaranteed to be 100% secure. You also have a responsibility to maintain the security of your own account credentials. If you suspect your account has been compromised, contact support immediately at [email protected].

10. Cookies and Tracking Technologies

fa99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse aggregate usage patterns. A cookie is a small text file stored on your device by your web browser when you visit a website.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymous, aggregated information about how players navigate the fa99 platform. This data helps us identify popular features, diagnose errors, and improve overall user experience. No personally identifiable information is collected by these cookies.
• Functional cookies: Used to remember your preferences such as language settings, game display options, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.

10.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the fa99 platform. Disabling performance or functional cookies will not prevent you from using the service but may affect the quality of your experience.

fa99 does not use third-party advertising or retargeting cookies. We do not allow third-party advertisers to place cookies on your device through the fa99 platform.

11. Your Privacy Rights

Subject to applicable law, you hold the following rights in respect of your personal data held by fa99:

• Right of access: You may request a copy of the personal data fa99 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. You can update most account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fa99's legal retention obligations described in Section 8.
• Right to restriction: You may request that fa99 restrict the processing of your data in certain circumstances, for example whilst a dispute regarding its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on fa99's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, submit a written request to [email protected]. fa99 will respond within 30 calendar days. We may require you to verify your identity before processing a rights request to prevent unauthorised disclosure.

12. Minors and Age Restrictions

The fa99 platform is strictly intended for adults aged 18 years and above. fa99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data promptly and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on fa99, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

13. International Data Transfers

fa99 operates primarily for players in Bangladesh. However, some of our service providers — including cloud hosting partners, game content suppliers, and identity verification providers — may process personal data in locations outside Bangladesh. Where such transfers occur, fa99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh, including through the use of data processing agreements incorporating standard contractual protections.

fa99 does not transfer personal data to any jurisdiction that fa99 considers to provide inadequate data protection standards without first implementing appropriate additional safeguards.

14. Changes to This Privacy Policy

fa99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, fa99 will notify registered players by email or through a prominent notice on the platform prior to the change taking effect.

Continued use of the fa99 platform following the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and contact support to arrange account closure. The most recent version of this Policy will always be available at fa99.lat/privacy-policy.

15. Contact and Complaints

For any questions, requests, or concerns relating to this Privacy Policy or to the processing of your personal data, please contact the fa99 privacy team using the details below:

• Email: [email protected]
• Subject line: Privacy Request — [Your Account Username]
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

fa99 endeavours to resolve all privacy-related enquiries promptly and fairly. If you are not satisfied with our response, you may seek further guidance from an independent privacy adviser or relevant authority at your own discretion.